Privacy Policy

Last updated: 23/8/2026

Etch & Press respects your privacy and is committed to protecting your personal information.

Etch & Press is part of The Ask Agency Group Ltd. This privacy policy explains how we collect, use and protect personal information when you visit our website, contact us, request a quote, place an order, personalise a product, or receive communications from us.

Who we are

Etch & Press is a specialist personalised gifting, engraving, debossing and foiling service operated by The Ask Agency Group Ltd.
The Ask Agency Group Ltd is the data controller for the personal information we collect and use through Etch & Press.

Company name: The Ask Agency Group Ltd
Trading name: Etch & Press
Company number: 16204690
Email: hello@askagency.co.uk
Website: www.etchandpress.co.uk

The information we collect
We may collect and use the following types of personal information:
Your name, company name, job title and contact details.
Information you provide when you complete a form on our website, send us an email, call us, message us, or enquire about a product.
Information relating to quotes, orders, artwork, personalisation details, delivery addresses, invoices and payment records.
Personalisation information, such as names, initials, messages, dates, logos or other details you ask us to engrave, deboss, foil or apply to a product.

Communication history, including emails, project notes, order notes and customer service correspondence.
Website usage information, such as pages visited, enquiry sources and basic analytics information.
Marketing preferences, including whether you have opted in or out of receiving updates from us.
We only collect information that is relevant to your enquiry, order, project, personalisation request or interaction with us.

How we collect your information
We may collect personal information when you:
Visit our website.
Submit an enquiry form.
Request a quote.
Place an order.
Send us artwork, names, initials, messages or other personalisation details.
Contact us by email, phone, social media or another communication channel.
Subscribe to updates or marketing communications.
Work with us as a client, supplier, contractor or partner.
We may also receive information from third parties where this is relevant to an order or project, such as payment providers, delivery partners, production suppliers, fulfilment partners, referral partners or publicly available business sources.

How we use your information
We use personal information to:
Respond to enquiries.
Prepare quotes and proposals.
Process and fulfil orders.
Create personalised products, including engraved, debossed, foiled or printed items.
Check and prepare artwork or personalisation details.
Manage production, packing, delivery and customer service.
Communicate with customers, suppliers and project partners.
Process invoices, payments and accounting records.
Improve our website, products, services and communications.
Send relevant business updates, where appropriate.
Maintain accurate business records.
Meet legal, tax, accounting and regulatory obligations.
We do not sell your personal information.

Personalised products
Some Etch & Press products may include personal details supplied by you, such as names, initials, job titles, company names, dates, messages, logos or gift recipient details.
We use this information only to produce and fulfil the item you have requested, unless we have another lawful basis to use it.
Please make sure any personalisation details you provide are accurate and that you have permission to share them with us where they relate to someone else.
Our lawful bases for using your information
Under UK data protection law, we need a lawful basis to use personal information.
Depending on the situation, we may rely on:
Contract, where we need to use your information to provide a quote, process an order, personalise a product, manage production or deliver agreed services.
Legitimate interests, where we use your information to run our business, respond to enquiries, manage customer relationships, improve our services, communicate with business contacts, or promote relevant products and services in a fair and proportionate way.
Legal obligation, where we need to keep records for tax, accounting, regulatory or legal purposes.
Consent, where you have clearly agreed to receive certain marketing communications or where consent is required for specific website cookies or similar technologies.
You can withdraw consent at any time where we rely on consent.

Marketing communications
We may contact business contacts with relevant updates about Etch & Press, including product ideas, examples of work, gifting inspiration, personalisation options or information that we believe may be useful.
You can opt out of marketing communications at any time by using the unsubscribe link, where available, or by contacting us at [insert Etch & Press email address].
We will not send marketing emails where we do not have a lawful basis to do so.

Cookies and website analytics
Our website may use cookies or similar technologies to help it function properly, understand how visitors use the site, improve performance and support marketing activity.
Some cookies may be necessary for the website to work. Others, such as analytics or marketing cookies, should only be used where legally permitted and, where required, with your consent.
You can manage cookie preferences through your browser settings and, where available, through the cookie settings on our website.

Who we share information with
We may share personal information with trusted third parties where needed to provide our services or run our business. This may include:
Production, engraving, foiling, debossing, print, packaging and merchandise suppliers.

Designers, fulfilment partners and couriers.
Website, email, IT, CRM and cloud service providers.
Payment, accounting, bookkeeping and professional advisers.
Legal, regulatory or public authorities where required.

We only share information where necessary and expect our suppliers and service providers to protect personal information appropriately.
International transfers

Some of the systems or service providers we use may process data outside the UK. Where this happens, we will take reasonable steps to ensure appropriate safeguards are in place to protect your information in line with UK data protection law.

How long we keep your information
We keep personal information only for as long as necessary for the purpose it was collected.

Order, invoice, payment and accounting records are usually kept for as long as needed to meet legal, tax and business record requirements.

Artwork and personalisation details may be kept for a reasonable period to support reorders, resolve queries, check production details or maintain order records.

Enquiry information may be kept for a reasonable period so that we can follow up, manage future conversations and understand previous requests.

Marketing information is kept until you unsubscribe, object, or we decide it is no longer appropriate to keep it.

How we protect your information
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure or alteration.
This includes using appropriate business systems, access controls and working practices to keep information secure.

Your data protection rights
Depending on the circumstances, you may have the right to:
Ask for a copy of the personal information we hold about you.
Ask us to correct inaccurate or incomplete information.
Ask us to delete your personal information.
Ask us to restrict how we use your information.
Object to us using your information, including for direct marketing.
Ask for your information to be transferred to another organisation, where applicable.

Withdraw consent, where we rely on consent.
To exercise your rights, please contact us at hello@askagency.co.uk

We may need to verify your identity before responding to a request.

 

Your right to object to direct marketing
You have the right to object to direct marketing at any time.
If you ask us to stop sending marketing communications, we will do so.

Complaints
If you have concerns about how we use your personal information, please contact us first so we can try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection.
Website: ico.org.uk
Telephone: 0303 123 1113

Changes to this policy
We may update this privacy policy from time to time. The latest version will be published on our website with the updated date shown at the top of the page.